Please allow 48 business hours to receive your points. There are a couple reasons why you might not see your points:
You may have checked out as a guest
Your order was cancelled / refunded
If you’re still experiencing an issue with your points after 48 business hours, please email firstname.lastname@example.org with your order number in the subject line.
Note: Points are automatically deducted if orders are cancelled / returned. Shipping, taxes and other fees do not apply towards earning points. If you use a promo code, the discounted subtotal will be reflected in your points earned.