I never received a confirmation email saying my package was shipped, why is that?

Your confirmation email could be in your SPAM box. Make sure to add to your contacts! If you have your folders turned on, it is likely under ‘Promotions’ or ‘Updates’ :)

Please double check and make sure it was not sent there!

You can also log into your SpiritHoods account, go to My Orders or Order History and it will show you the order status / tracking number.

If for some reason you are still not able to find your shipping notification email, feel free to send us an email at


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    Hi my order isnt in my order history nor have I received an email. can you please check what happened to my order number #8993?

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