SpiritHoods

General

• General Q&A

  • How do I clean my hood/coat/throw?
  • What are the SpiritHoods made out of?
  • What is the age range for your hoods?
  • How do SpiritHoods fit?
  • Are SpiritHoods made with real fur?
  • Can't find an answer to your question?

• Shipping & Returns

  • I never received a confirmation email saying my package was shipped, why is that?
  • What is your shipping policy?
  • Does SpiritHoods ship internationally?
  • How do I check the status of my new order? Has my package been shipped yet?
  • I accidentally made the shipping and billing address the same, how do I change my shipping address?

• REWARDS PROGRAM

  • How does Refer a Friend work?
  • I placed an order… Where are my points?
  • How do I spend my points?
  • Can I get points for past orders?
  • I already have a SpiritHoods account, why didn’t I get 50 points for having an account?
  • How do I earn points?

• Payments & Ordering

  • Your Site Is Declining Me! Why?!
  • Payments + Affirm

• Privacy & Newsletters

  • Will you share my information with outside sources?
  • What is the benefit of registering for the SpiritHoods newsletter?

• SpiritHoods Give Back

  • How can we help protect and support our favorite SpiritHood Animals?